Helport Assistant - AI Tools For Contact Center

Helport Assistant - AI Tools For Contact Center

Helport AI Assistant is a set of AI-driven software products and services, designed to enhance agent performance, quality control, operational management, and knowledge base operation within contact centers. It is positioned as a tool for "assistance" and "empowerment," rather than a "complete replacement". The following are the four major functions of AI Assist.
Helport is your ultimate Co-Pilotis your ultimate Co-Pilotprovides Real-Time Assistanceensures Compliance

Agent assistant

AI Assist directs and supervises the complete agent workflow, delivering real-time prompts derived from best practices, standardized processes, and compliance standards. Agents follow these prompts and scripts, ensuring customer communications are conducted in the most efficient and effective manner.

QA assistant

When an agent deviates from the prescribed process or fails to meet compliance requirements, AI Assist promptly issues reminders to the agent and notifies the supervisor accordingly, which may involve issuing warnings. Additionally, it offers recovery solutions for both agents and supervisors to mitigate potential losses.

Supervisor assistant

AI Assist enables efficient online monitoring of agents' continuous tasks, providing capabilities for process control, online quality inspection, and real-time access to business data. Supervisors achieve comprehensive oversight and real-time coaching by actively monitoring and observing each agent's work, accessing their workstations and overseeing the entire seat-marketing process.

Knowledge base assistant

This tool empowers contact center operators to consistently create, customize, and enhance their own knowledge bases and AI tools with ease and efficiency. Consequently, clients' AI capability can continually evolve and become more powerful. 

Hear it From Our Users

Marvin
TRUST PILOT REVIEW
operation director
I am extremely impressed with the results after applying Helport AI solutions. The Intelligent Knowledge Base has significantly improved knowledge management and utilization, making our team more efficient and effective. The Intelligent Contact Center System's integration of various functions has streamlined our operations and enhanced customer interactions. Remote Supervision has given supervisors unparalleled oversight, and Auto Quality Assurance has empowered our agents with valuable real-time feedback for continuous growth. Lastly, the Intelligent Marketing System has boosted our success rates and efficiency by providing accurate customer profiles and targeted product recommendations. These AI tools have truly revolutionized our contact center operations, and we couldn't be happier with the outcomes.

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