For Business Owner

For Business Owner

Helport BPO Solution helps business owners match customized BPO service, monitor task execution seamlessly, and guarantee the quality of service.

AI-Driven Remote ManagementAI-Driven Remote ManagementOmnichannel BPO ServicesExpert Guidance on Outsourcing and Vendor Management

Task Flexibility

Helport allows clients the liberty to post tasks tailored to their unique requirements.

Tailored BPO Pairing

Assists in pinpointing the ideal BPO partner, factoring in geographical, linguistic, and financial preferences.

Efficient Monitoring

Enables real-time tracking of task progression through the innovative Helport AI Assistant.

Our Process

  • 1. OnboardGet in touch via our website with BPO info
  • 2. Company Due DiligenceEvaluate the company‘s past performance,legal obligations, client relationships, and any other material facts, to match the suitable tasks
  • 3. Receive TasksHelphub and clients will assign tasks to BPO provider according to its capacity, language, past performance
  • 4. Task ExecutionBPO allocates agents for the task. HelportAI Assistant empowers agents with capability to deliver task and achieve KPIs
  • 5. Quality Assurance and ReportHelport AIAssistant ensure the quality of service and generate real time report

Why helport can help BPO?

  • We increased the bill installment service fee by 9.5%.
  • We have reduced Type 2 violations in the bill installment business by 5.8%.
  • The supervision team leader monitors in real time according to the real-time monitoring results management, intervention, training
  • Quality inspection report - generate scores and reports for individual agents
  • Reduce agent violations for the rest of the day

customer cases

Case Study #1 Enhancing a Financial Program’s Efficiency through Outsourcing

Services Required

  • Level 1 and Level 2 Staffing
  • Omnichannel Customer Service and Sales
  • Post Sales Service and Follow Ups

Results

  • +25% increase in productivity
  • +8% increase in conversion
  • +27% increase in profitability
  • 4 weeks speed to proficiency
  • 99% Quality Scores
Case Study #2 The Best Outsourcing Partner Among Other Vendors

Services Required

  • Omnichannel Customer Service
  • Reports

Results

  • Best in Class performance over other Vendors
  • +98% Quality Scores
  • +10% Productivity with Helport Assistant AI Tools Value Add
  • Best NPS Scores

Hear it From Our Users

Jim
TRUST PILOT REVIEW
COO - Finance Corporation
We've been consistently impressed with your team's reliability. Your responsiveness to urgent requests has been exceptional and deadlines are always met. It's great to know we always can count on you to deliver.
Anonymous
TRUST PILOT REVIEW
Senior Manager
Helport Assistant has become an essential part of our operations. We have been able to scale our team efficiently and achieve our goals much faster than we initially anticipated.
Monica
TRUST PILOT REVIEW
Quality Manager
The implementation of the quality check feature has helped my team a lot, especially the agents. The instant feedback loop has allowed operations to take ownership of their performance. It has also helped maintain strict quality standards without compromising efficiency.

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