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What is MSP Vendor Management

The ever-evolving business landscape that can be attributed to a series of era-defining events, most notably the global pandemic has opened up a new scope of the workforce and how business processes are being carried out. These paradigm shifts have forced companies and organisations of all sizes to embrace the new world order and realign their business goals. 

However, during this soul-searching moment, companies and organisations came by a well-devised and ingenious collaboration or service level agreement with a managed service provider (MSP) to weather the storm and navigate this changing business terrain.

What is MSP?

A managed service provider (MSP) vendor management can be referred to as a third-party service provider or company that oversees the end-to-end management of another organization's third-party vendors or external workforce. Managed service providers carry out these obligations from selection, onboarding, and monitoring to disengagement.

In a broader sense, managed service provider (MSP) vendor management can be classified as a conductor style of services where they serve as the vital entity that ensures companies and organisations get the most out of their third-party vendors in line with their level of agreement and expectations.

Historically, Managed service providers (MSP) came to the limelight in the 1990s when the entire tech ecosystem was fed up with the break/fix model of fixing IT issues. Managed service provider (MSP) was used to upgrade the existing model, ushering in a new era of proactively fixing network issues before they degenerate into service downtime.

However, the proactivity and success of managed service providers (MSP) have expanded its scope of services and shifted its role into more strategic and oversight functions that suit the business world. 

A managed service provider (MSP) embraces a simplistic process of carrying out tasks like overseeing and managing the entire workforce, offering technical support to third parties and staff, risk management, IT infrastructure management and other critical ones.

Ultimately, managed service provider (MSP) vendor management serves as the enforcer tasked with ensuring all third-party vendors that make up their clients' workforce are fully optimised to meet the organisations' business objectives without compromise.

If you want to know more about services, I suggest you read this article: The business process outsourcing meaning, I think it will bring you some help.

What Are the Benefits of Working with an MSP?

With the rate at which organizations are adopting the MSP model for the smooth execution of their business process. One wonders what perks more than 70% of business leaders see in such an endeavor. 

The benefits of working with a Managed service provider are not far-fetched if we look at the complexities of getting your entire workforce to sync with your business goals and be as productive as you want. 

A managed service provider (MSP) takes over these responsibilities and serves as an oversight partner that proactively stamps out any disruption, cost saving, scalability, and roadmap development, among others. Here are some of the other benefits of working with a managed service provider:

1. Single Control System

Gone are the days when business leaders wanted to control and oversee every functioning mechanism of their business process. The world is changing, and everyone has come to terms with the fact that they can not do it all, and it's better to give out a section of their job to competent hands to achieve that desired level of result. 

However, engaging a competent managed service provider vendor (MSP) management team is a brilliant step to provide a single control system where oversight and standardisation are performed. 

It's important to note that you retain the managerial responsibility while the manager service provider (MSP) will take over the excessive load of handling repetitive and time-consuming tasks.

2. Cost Savings

Cost saving is the ultimate goal of every business, regardless of the industry. Considering that proactivity is a critical component of the managed service provider (MSP), you can rest assured that your business will only have the needed expertise and skills on your payroll, reducing your overhead cost. 

That's not all; managed service providers (MSP) will also take responsibility for the implementation and complete management of your technological infrastructure and other critical solutions. 

With this in place, your business is saved from arbitrary costs arising from licensing fees and entire development. Working with a managed service provider (MSP) is a masterpiece at enforcing streamlined business processes and eliminating unnecessary expenses.

3. Business Scalability

Scalability is not just an ordinary buzzword that can be relegated. In some instances, this vital concept holds the key to the survival of your business because of unexpected mishaps, leading to the capitulation of your entire operation.

As we reiterated, a managed service provider (MSP) is proactive in all facets; working with one will ensure your business operation does not come to a standstill if a critical component of your service delivery fails to turn up or your business expansion is above its capabilities. 

In such an instance, a managed service provider (MSP) will come in with a standby alternative or additional vendor to get your business operation up and running like nothing happened.

4. Increased Efficiency and Productivity

Working with managed service providers is a surefire way to multiply productivity and business efficiency. With a vast pool of talents and centralized management, a managed service provider (MSP) ensures a coordinated network of operations bonded under one business goal. 

It is essential to monitor the level at which every critical component of your business operations, the workforce, and technological apparatus are functioning and how well they perform. 

Managed service providers (MSPs) carry out these functions by ensuring all your systems are up to date and also Optimise your entire workforce for maximum productivity and efficiency.

5. Proactive Approach to Any Business Disruption

As we've stated earlier, managed service is a proactive approach that eliminates any avoidable issues before they happen. This mindset is a big plus for businesses that emphasize uninterrupted service delivery. 

Managed service providers (MSP) offer your business premium preventive support in the form of monitoring your infrastructure and entire workforce while at the same time putting enough parameters in place to stamp out any business disruption. Sometimes, such business disruptions are unavoidable; managed service providers also have a system to minimise such incidents.

6. Global Visibility with Full Compliance

With digital adoption turning the world into a global village, you'll be doing your business a great disservice if you fail to leverage this reality to enhance your visibility. However, you can not achieve such magnanimous expansion without due diligence, the right team, and compliance with government requirements. 

Working with a Managed service provider (MSP) will connect you with valuable local talents in any location worldwide while also ensuring they adopt your business model and function like your in-house workforce. 

Managed services providers (MSP) conduct a series of background work on your behalf to unearth and ensure your business complies with all the requirements and legislation required to operate in each country.

7. Access to Cutting Edge Technology

Managed service providers (MSPs) are always looking for the latest innovations and developments in the technology sector. This is a plus for everyone if we look at it from the perspective that not every business has the opportunity to keep tabs on such news. 

Working with a managed service provider (MSP) provides access to state-of-the-art technologies before your competitors even sniff its existence. Regardless of your business function like payroll, recruitment, supply chain, or anyone else, managed service providers ensure they are all in sync with the latest happening in the industry while accelerating the extent to which everyone adopts the latest technological solution for efficient service delivery.

8. Centralised System of Operations

There is no gain in having multiple decision-making points and standards of work. This is a common theme among businesses that outsource most of their back and front office functions to third-party vendors. 

Multiple work standards can be anti-productive since everyone tends to do what they deem necessary without considering what your business needs. 

With a centralised system of operation being championed and spearheaded by the managed service provider (MSP), all your business aspects, starting from talent spotting to offboarding, are being consolidated following a single system of operation. 

Lastly, a centralized system of operation ensures fast delegation of business processes and aid communications across various sectors of operation.

9. Reduced Labour Costs

When you engage a manager service provider (MSP) in your business operation, you choose a collaborative partner that will stop your business from bleeding out of excessive funds being accrued from talent training and hiring new employees. 

With such engagement in place, you can pick from the pool of industry-tested talents offered by the Managed service providers (MSP) without investing in talent acquisition and training.

Strategic Advantage Ahead of Competitors

This is one of the underlying benefits of working with a managed service provider (MSP). A substantial statutory obligation of the managed service provider is to adopt their client's business goals and vision in all business operations. 

However, as part of their proactivity, managed service providers (MSPs) now use these visions to map our strategic roadmap for developing their clients' businesses. This futuristic approach is such a beautiful gesture that provides an insightful or data-driven solution to achieve milestones and ultimately ensure business success in a broader sense.

What Services do MSPs provide?


Managed services providers (MSP) provide businesses peace of mind. Managed service providers cut across every facet of business process with the inclusion of IT management. 

This all-encompassing and multi-niche service delivery system revolves around the core mandate of ensuring the smooth running of noncore business operations that allow you to remain focused on the core business. Let's take a closer look at the list of services that managed services providers offer to businesses.

Human Resources
Vendor Management
Workforce Management
Compliance Specialist
IT services and infrastructure
Performance management
Strategic workforce planning
Data and Analytics

In-house vs. MSP: What's the Difference?

Figuring out the best option between in-house and managed service provider (MSP) for your business can be a complex task. These two approaches have obvious similarities, but there are many differences based on costs, service, and others.

1. Cost

With an in-house workforce, you are sure to budget a considerable amount of your revenue into recruitment and training of your crew to get along with your level and style of business operations. 

This is not the case with managed service providers (MSP) with an extensive network of ready-made, industry-tested talents with the sole purpose of service delivery in line with your business goal. 

Managed service provider (MSP) has the upper hand in this regard because one of the main business objectives is to reduce cost and have a streamlined operation while maintaining the production and service delivery standard.

2. Service Level

With an in-house workforce, you are sure to budget a considerable amount of your revenue into recruitment and training of your crew to get along with your level and style of business operations. 

We can't say this if you engage your in-house workforce. When your in-house workforce misses a deadline or delivers a product or service that's below your operational standard, the best you can do is to fire them. 

However, terminating any staff engagement is a no-win for your organisation because you have to recruit and train other staff to fill the vacant role. Sometimes, the dismissed staff can also press charges if possible.

What is the Difference Between MSP and VMS?

When it comes to the management of your entire workforce, Managed service providers (MSP) and Vendor management systems (VMS) play an essential role. Although they are both working towards actualizing optimal productivity and efficiency from your workforce, they have different perspectives and expectations in the long run.

In the grand scheme, a managed service provider (MSP) links the third-party vendor supplier and the company or organizations needing talent for their business operation. 

Managed service providers (MSPs) shoulder the responsibility of finding third-party vendors, engaging, and addressing them with human support till the end of the contractual agreement. On the other hand, vendor management system is a cloud-based platform for hiring and managing individual talent. 

Vendor management systems have a limited service coverage compared to managed service providers (MSP) because VMS only offers essential user support that focuses on streamlining business processes through automation. 

We can categorize managed service providers (MSP) as an engine that oversees every aspect of business operation from planning to execution. At the same time, the vendor management system (VMS) is the fuel that powers the engine for smooth operation.

List of the Top 5 Staffing MSP Providers


Staffing MSP can be classified as the container that houses various specialized managed service provider (MSP) programs for every client. In other words, we can categorize staffing managed service providers (MSPs) as the chief vendor that oversees the management of another organization's workforce, from spotting to third-party vendors to hiring and offboarding.

Staffing (MSPs) operate so stealthy that you don't even know they are the key cog behind the procurement and operation of their clients' temporary or contract workforce. There are numerous staffing MSPs globally, but five stand out based on global revenue and market share.

  • Pontoon (Adecco Group)
  • SMX (TrueBlu)
  • Geometric Results, Inc. (GRI)
  • Beeline
  • TalentSpring

Ready to Try Helport MSP Vendor Management?

Helport offers an all-inclusive vendor management for companies that want to streamline their business process, enhance their service delivery and world-class quality of work, reach a broader network of business opportunities, and, most importantly, scale ahead of their competitors. 

With Helport vendor management, you have a capable hand to multiply your workforce efficiency in a short period by providing training and technical support.
Bottom Line MSP vendor management is a unique solution that can be regarded as the keystone of seamless and cost-effective business operations. 

It’s worth remembering that managed service provider (MSP) vendor management isn’t just a one-off; it’s an encompassing process of embracing a single business goal where communication and respect take precedence. 

With an extensive network of talents and experience, MSP Vendor management is a blessing for forward-thinking companies looking for a strategic partner to handle the selection, monitoring, and grooming of their third-party vendor collaboration.

Click to learn: Vendor management system work

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