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Helpware vs Helport

Digitalization has created many means of customers complaining, giving feedback, or simply making inquiries. Still, many people prefer to do it over the phone rather than sending a mail or live chats.

Speaking to a real human is something everyone is used to. Also, it can be faster than other means. Above all, it builds and develops trust between your customer and the customer service representative. Hence, we will not be scraping it anytime soon in the customer service world.

There are many call center service companies that have seasoned professionals who represent your business and handle customers' issues, take feedback, etc. Good examples of these companies are Helpware and Helport. These two call service companies have an extensive wealth of experience as they have been in the industry for a while now.


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In this article, we will look at the features of these two call center services and what makes them different and unique.

 

Brand Name

Establishment Time

Main Products

Price

Company Philosophy

Suitable for the crowd

Helpware

2015

Human in the Loop, Content Control & Verification

Based on Quote

Optimizing every interaction, spreading joy, and being truly amazing people

Corporate companies

Helport

 

Helport AI software, BPO Solutions, and Vendor Management Services

Based on Quote

Humanizing customer service

Corporate companies

 

Differences between Helport and Helpware

Helport Overview


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Helport is a revolutionary call centre service that gives companies the medium or “portal” to enjoy the best call centre solution. The brand comes with game-changing AI-powered insightful software that elevates call agent performances, promotes optimal customer services and enhances supervision. 

Despite being an AI-powered customer service solution, the human element forms the core of every transaction; the brand harnesses the power of technology to humanize its contact centre.  

Helport Product and Services

Helport provides innovative solutions designed to revolutionize contact centers. These services include BPO Solutions, Human and Technology Integration (Helport Assistant), Real-Time Quality Assurance, Value and Growth-Driven Operations, Omnichannel BPO Services, and Vendor Management Solutions.

  • BPO Solutions and Human-Technology Integration: Helport prides itself as the BPO contact center solution of the future because it integrates cutting-edge technology with human skills. The company uses automating monotonous operations, real-time information, and improved quality checks to increase your company’s customer growth significantly.
  • Real-Time Quality Assurance: Helport takes pride in standing out with its unmatched Quality Assurance. Service. The company implements key quality checkpoints and provides real-time supervision.
  • Value and Growth-Driven Operations: Helport is always on the move to discover new ways to solve problems and optimize procedures. It adopts a growth and value-oriented attitude. This gives clients a competitive advantage in their business sectors.
  • Vendor Management Solutions: Helport’s vendor management system opens the doors and gives you unlimited access to a large network of businesses. It increases your business visibility. Hence, aside from getting call center services, your company can easily connect with clients and partners across different industries through the Helport platform. Additionally,  the software helps companies have better teams and helps quick adaptation of any new changes. Your team can enjoy various short but efficient training programs.
  • Helport Assistant: Helport incorporated Artificial Intelligence (AI) into its lists of solutions. It uses Natural Language Processing (NLP), knowledge graphs, big data mining, and machine learning for knowledge management optimization and utilization. This assistant performs different intelligent functions such as task management, salesforce automatic transfer, voice recognition, etc. Also, it

Product Prices

The price Helport charges depends on the service you need. So you need to contact the company to get a quote.

Philosophy and Culture

Helport stands apart from other call center services because of its culture and ideology. It upholds human connection as the most important part of customer service. The company uses technology to improve and humanize call center services. Its core values are effectiveness, quality, and innovation. Helport aims to reinvent contact centers with AI-powered insights and tools.

Focus Groups

Helport serves numerous corporate clients, including companies looking for improved contact center solutions. Large BPO companies, companies considering offshore arrangements, companies choosing hybrid models, and even remote workers committed to delivering high-quality service are among their clientele.

 

History of Helpware


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Helpware’s founding concept was to change the entire outsourcing industry. It combines human resource and transformative processes to provide constant customer empowerment and interactive experiences through integration and API-enabled human task services. It operates by combining incredible people, culture, innovation, technology, and ideas.

 

Product Offerings and Services

Helpware is a company that offers a wide range of products that are all focused on creating revolutionary customer experiences. Digital Customer Experience, AI Operations, Back-Office Support, Transformative Content Control and Verification, micro-tasking, and Acting as the Human in the Loop are among their primary offerings.

  • Helpware offers business process outsourcing that fosters brand loyalty, including Call Center, Answering Service, Chat, Technical, and Email support.
  • It offers fully integrated outsourcing processes. These processes drive brand loyalty, covering call center, answering service, IT, chat, technical, and email support.
  • Helpware uses APIs and integration-enabled human task services to provide consistent customer empowerment and experience interactions. The organization works with well-known and quickly expanding international companies to provide excellent client experiences continuously. Also, Helpware gathers, analyzes, and interprets data with NLP, image processing, video annotation, data tagging, and data digitization.

 

Product Prices

Helpware offers three different pricing plans. These plans are “Talent Only”, “Talent”, & “Primary Support”. The plan you choose depends on factors like your team’s size and the particular Helpware services you want for your business.

Philosophy and Culture

Helpware is a company that emphasizes on People as a Service model. The company treats its employees and clients like family. It strives and wants its people to be happy.

Focus Groups

Helpware serves numerous customers and works with the top and fastest-growing businesses in the world. They also work with companies looking to innovate for better consumer experiences.

How to Choose the Best Company

Choosing between Helpware and Helport would depend on various factors that are unique to your parenting business needs, preferences, and the level of services you are looking for. Below are some key considerations that might help you decide which company is best for your needs.

Services and Offerings

Helpware: Helpware is an outsourcing firm that offers multiple services, including Digital Customer Experience, Content Control and Verification, AI Operations, Back-Office Support, micro-tasking, and more. Their main goal is to provide customers with innovative experiences with different products and services.

Helport: Helport specializes in improving contact centers with AI-powered insights and tools. Their services include BPO solutions, Real-Time Quality Assurance, Omnichannel BPO Services, and Vendor Management Solutions.

Philosophy and Culture

Helpware: Helpware is an outsourcing digital customer service that combines a unique blend of incredible people, culture, innovation, technology, and ideas. Its focus goal is to provide customers with cutting-edge experiences.

Helport: Helport believes that every customer service encounter should revolve around the human aspect. Through the use of cutting-edge technology and the strength of human skill, they want to humanize the contact center.

Clientele and Partnerships

Helpware: Helpware has partners who are part of the world’s top startups, well-established businesses, and fastest-growing companies to reach many customers.

Helport: provides companies with access to premium outsourcing options, including large-scale BPO companies, offshore settings, hybrid models, and remote workers.

Focus on Technology

Helpware: Helpware provides companies with access to premium outsourcing options, including large-scale BPO companies and digital customer experience.

Helport: Helport focuses on contact center operational improvement with AI-powered insights and technologies, such as Omnichannel BPO Services and Real-Time Quality Assurance.

Price Competitiveness

You need to do more research on each company’s pricing structure to make sure it fits within your means and offers a fair price for the services you get.

Industry Reputation

Research and review case studies, customer reviews, and the industry reputation of Helpware and Helport. Researching helps to determine how successful they have been in providing solutions.

Customization and Scalability

When deciding on the best firm to go with, important factors to consider are customization and scalability. How can the firm tailor its solutions and services to meet your needs? The firm that does it better is your first pick.

Communication and Support

Communication and support are two other factors you need to watch out for when choosing a call center service. You need to work with a company that values promptness and continually offers timely help.

Helport and Helpware offer different services aside from call center services. The best way to know which one suits your business better, meets your particular requirements, and achieves your objectives is to get in touch with them, talk over your concerns, and maybe look into pilot projects or demonstrations.

Conclusion

The decision between Helpware and Helport in the ever-changing contact center services market comes down to carefully analyzing what both companies stand for and their different services. 

Helpware is a company that focuses on the People as a Service model. It is dedicated to transforming customer experiences by offering services like AI Operations and Digital Customer Experience. Helport prioritizes human interaction and uses technology to humanize customer support.

The best choice depends not just on short-term goals but also on long-term objectives for customer service excellence. You can speak to these two companies to check out their online review and evaluate how well each firm connects with your business needs.

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